Meeting & Exceeding Clinical Trial Talent Demand
Situation
Back in 2016, a fast-growing clinical research company was looking to attract top talent but lacked a dedicated recruitment function. Not wanting to build an in-house recruitment function, they needed a partner who could really dig into their company culture and help them scale as they expanded. As their operations grew, they needed a flexible, scalable recruitment solution to support their teams not just in the U.S. but globally, expanding across 14 countries.
Solution
We started by fully immersing ourselves in their company culture to understand what kind of employees thrive there. Using these insights, we designed a flexible recruitment strategy that could scale with their growth. Taking ownership of their entire hiring process, we provided expert guidance for everyone from hiring managers to the executive team and crafted a comprehensive diversity recruitment plan.
As our partnership evolved, we shifted to a proactive recruiting model, continuously monitoring metrics and data to help the client make informed hiring decisions. Our agile approach allowed them to scale quickly, meet growing demands, and capture new business opportunities while improving their overall recruitment process.
Results
With our help, the company expanded from a U.S.-based operation to a global presence, doubling their hires in just four years. We successfully sourced and hired top talent across 14 countries—including the U.S., Canada, France, the UK, and Australia—and exceeded their diversity targets.
14
Global Expansion: Hired top talent in 14 countries.
2:1
Improved Hiring Efficiency: Reduced interview-to-hire ratio from 4.5:1 to 2:1.
87%
Cost Savings: Reduced agency spend by 87%.
98.5%
Satisfaction: Achieved 93.8% Net Promoter Score, 95%+ hiring manager satisfaction, and 98.5% candidate satisfaction.
“Service and value grows quarter over quarter. In addition, the team is highly collaborative and openly shares how we can continue to drive results.”
— President